Weller Updates Repair Support

Contact our Repair Helpline

In 2023, Weller Tools has updated their Technical Support, Service, and Repairs

Weller products are made of the highest quality. However, should a defect occur or service become necessary, please contact us:

Phone: 866.498.0484

e-Mail: weller-na@weller-tools.com

CONTACT FORMS on Weller North American web site:

TECHNICAL SUPPORT:

https://www.weller-tools.com/us/en/weller-care-technical-customer-support

REPAIR HELP LINE

https://www.weller-tools.com/us/en/contact-our-repair-helpline

Weller will frequently use their Product Distributors for receiving/shipping damaged or defective Weller soldering tools. SO, your Local or Regional Weller Dealer is a Key Contact.

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7 Responses to Weller Updates Repair Support

  1. Charles Young says:

    I have the Weller Universal. 140/100Watt Model 8200 120v 60CY 1.2A. soldering Gun.
    I have been unable to find replacement tips for it for over five years and recently tried
    to buy some from Amazon.com . ‘They listed tips for the Model 8200, but when they arrived ,they had small 5/16 ” nuts where as mine requires, the larger 7/16″ nuts!
    I loved the gun and sish I could use it again. Can you assist me?

  2. Greg says:

    Weller Contact Page (Submit specific questions)
    https://www.weller-tools.com/us/en/contact

    Weller Updated their Technical Support, after COVID.
    https://www.weller-tools.com/us/en/help-center
    ===
    There are Two (2) Weller Soldering Guns (model 8200 and D550), and
    Weller’s Oldest Consumer Products, still in production.
    https://www.weller-tools.com/us/en/consumer/products/soldering-guns

    Obviously there have been production and design changes thru the years.
    The most notable for all solder products was the global RoHS regulations (No Lead).

    For the Weller 8200, the Solder Tip w/Nuts Part Number is 7135N
    https://www.weller-tools.com/us/en/consumer/products/consumables/7135n-soldering-tip-soldering-guns-nuts

    For the Weller D550, the Solder Tips w/Nuts Part Number is 7250N
    https://www.weller-tools.com/us/en/consumer/products/consumables/7250n-soldering-tip-acorn-nuts-d550d650-soldering-gun
    ===
    Replacement Soldering Gun Tips.
    Weller sells these WITH and WITHOUT Hex Nuts.
    Long Time users have purchased the Regular Tips, without Hex Nuts,
    and the Move the Hex Nuts ($$) from Old, Bad Tip to the New Straight Tips and
    after inserting Hex Nuts, properly bending Ends — like the Old Tip.

    Weller Consumer Products (Guns) are Sold at Retail/Mail Order Hardware Stores,
    like ACE Hardware; Home Depot; Lowe’s.
    https://www.weller-tools.com/us/en/consumer

    In addition, there are Several National Distributors
    that sell Weller Professional and Consumer Products & Accessories.

  3. robert lee says:

    i have a weller soldering gun 8100-b and i am shopping for a standard tip with hex nut. can you tell me what part number tip that will fit this great gun? will 7135n tip fit this gun?

  4. Lynn Schmidt says:

    I purchased a Weller 260 Watt & 200W Professional Soldering Gun Kit with Three Tips and Solder in Carrying Case | D550PK an Amazonin May of this year. Didn’t actually use until June (30 days past the Amazon return date), the product didn’t work, wouldn’t even start to heat, let alone heat in 6 seconds. Amazon wouldn’t help. So I found the website and filled out the “Contact Us” with my problem. Waited a week and no reply (said I hear from them in 2 days) So I returned and filled out the form again! this time over a month passed. I tried it again, over a week and NOTHING! Finally have gotten fed up and tossed the piece of junk and purchased another brand. Weller used to be the go to for sodering tools, Not anymore, they seem to be no longer concerned with customer satisifaction.

    • Greg says:

      The failure to Test and Check a recent Amazon purchase (30 day warranty period) is on you. Double Check to Amazon Vendor for your purchase (Many 3rd parties).

      I find that Telephone Contact with Vendor to be the Best Approach,
      WELLER Apex, NC (2023): Phone: +1 (866) 498-0484

      HOWEVER that is becoming more difficult with All Vendors (fewer Support Staff, Loss of Product Knowledge) and Amazon “Shell Resellers”.

      Customer Support, in general, has eroded over the past 20 years.
      For Weller, long-time employees (30-40 years) have retired over the past decade (especially 5 years ago during COVID).
      Since 1988, American federal education policy has been “defund” high-school “Life Skills” (shop/vocational classes). USA Corporate Repair Centers began to disappear in late 1980s, with Replace and “Throw Away” policies.

      In addition, Weller’s ownership has changed from Cooper Industries to Apex Tools Group. Weller designs now originate in Germany with production in Mexico or China since 2003 (Global RoHS standards, eliminating toxic materials used in manufacturing).
      —-
      The Weller Soldering Gun is a very simple, induction heating tool (1940s).

      The Number 1 issue (Soldering Gun) is not properly securing the Soldering Tips (Hex Screw or Tightening Nut) as that is part of the Heating circuit.
      The only way that the Gun does not work, is a Break in wiring (broken wire in induction/transformer) or bad switch or connection.

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