Weller provides repair service (warranty and non-warranty) for their products. I use this service for Calibration of Weller WCM1 as well as Weller repairs, when parts are unavailable (and Weller repair service is cheaper than eBay parts).
Here are the latest contacts (Phone / Web Mail) that have, as of March 28, 2022
Weller: Product Specialist/CSR – Toll Free: 866-498-0484
Weller Web Mail: weller-na@weller-tools.com
NEW: Weller Website: http://www.weller-toolsus.com
Weller Professional Tools Division ; Repair Department ; P.O. Box 728
1000 Lufkin Road
Apex, NC 27539
I have a Weller Pro 260/200 W soldering gun that has been erratic in heating. Do you fix these?
Tony,
Contact Weller Service & Repairs in Apex, NC.
Loose tips will cause that same issue.
gb
WELLER SERVICE AND PARTS
Apex Tool Group
1000 Lufkin Road Apex, NC 27539
Fax: (919) 387-2614
North American Customer Service
Telephone:
Canada: (866) 691-6212
Hardware: (800) 548-8883
Industrial – East: (866) 907-9706
Industrial – West: (866) 907-9716
Weller Technical Service: (866) 498-0484
Hello i have 2 Weller Pyropens’s and I cannot get them to light . I live in Venezuela but I purchased these in Australia. They invaluable tools so I wanted to know what cost is involved in getting them repaired . I also have 2 weller controlled output soldering irons
the power units are fine I just need the iron with cable on one as it was stolen and the other I have no tip left and cannot get the old tip out because of corrosion.
John,
Best step in North America is to contact Weller Repairs in Apex, NC.
gb
Hello, I purchased a Weller soldering iron 3 weeks ago from Fry’s electronics. It no longer heat but the lights come on. I threw away the receipt because I figured I would not have a problem with the product. Will Weller still cover repair or replacement? Thank you.
Jason,
Work with Fry’s to resolve.
IF you paid with Credit or Debit Card … those records are good for Fry’s resolution.
—
Weller Repair in Apex, NC would require receipt for Warranty Service, otherwise you pay $ for repairs.
I purchased a Weller WE1010NA and it stopped heating in the middle of using it. I have replaced the tip, swapped out the power cord, left it unplugged overnight, tried holding down buttons to reset it, and checked the connector to the iron. Nothing has worked and it won’t heat past about 90-110F. I have adjusted every setting possible. I have my receipt and it was purchased in Feb 2019. Please can someone contact me about getting this warranty item resolved? I registered it with Weller when I purchased it using the instructions on the warranty card that came in the box, but the Weller website is absolutely useless. Every time I try to send a message, it just gives an error. It says “register your product and get access to support, warranty….” but nowhere on the website will it let you submit any warranty information. I’m frustrated and needed to use this ASAP and have always trusted Weller and bragged about how much better they are. Please help?
USE your Smartphone / Mobile Telephone and
CALL Weller Repair Department (it’s Toll Free)
Weller / Apex Tool
Repair Department
P.O. Box 728
Apex, NC 27502-0728
1000 Lufkin Road
Apex, NC 27539
Phone: (800) 476-3030 Ext. 1
Hi, I have a Weller WES51 soldering station that has quit working (the magnet pencil has no effect), do you still repair them? If so how much?
Thanks Ernie
Ernie –
I do not repair the Weller WES51 or WESD51 solder stations (current production).
I can not match the current Weller Repair prices & part availability.
Weller North American Repair Facility is located in Apex, NC.
Please contact, Larry Maiden, manager of Weller Service/Repair.
Weller USA : Repair Center & Parts
Toll Free: 800-476-3030
Fax: 919-387-2640
http://www.apextoolgroup.com/WebShareNFS/drupal/files/images/extra_images/WELLER%20REPAIR_PRICING_POLICY_SOLDERING_DESOLDERING_REWORK%20PRODUCTS.pdf
PES51 Handpiece repair is $25 (new PES51 are $35-$40 retail)
IF your base unit, WES51PU is bad that is $35 (new control board and/or transformer).
greg
The power switch in my W-TCP-L has broken. Flipping it on was like sticking a finger in a socket. Opening up the base shows the switch is soldered to the wires, which begs the question, how does one solder on a new switch without a soldering iron?
Weller used the Leviton 90572 rotary canopy switch (used in lighting, lamps)
https://www.leviton.com/en/products/90572
for the PU-1 power base on the WTCPL soldering station.
That switch is wired with small electrical wire nuts (no soldering).
Weller WTCPL Tech Sheet
http://bama.edebris.com/download/weller/wtcpl/WTCPL%20Tech%20Sheet.pdf
NEEDED REPLACEMENT METAL PINS USED IN TC217 CORD PART NUMBER
Weller does not sell individual pins for their hand-made 3-pin connector used on the Weller TC-201 irons since 1981.
==
Weller did sell a repair kit for a number of years., part number: PL120
However, new owner/management withdrew from Retail Sales in 2019.
**You might find a distributor, that still has stock. Many have been selling via eBay or Clearance sales in past 18 months.**
https://www.newark.com/weller/pl120/replacement-plug-receptacle/dp/52F5674
I don’t have that PL120 in stock. Instructions here:
https://bama.edebris.com/download/weller/tcpseriesplugwiring/Weller_TCP_Series_Plug_Jack.pdf
You could buy the TC217 replacement cord, BUT you will need to build extractor tool (for pin removal in handle). White and Green wires from old cord have to be removed (old cord).
https://bama.edebris.com/download/weller/sw60replacement/SW_60_Replacement_2003.pdf
Suggest you CALL Weller Warranty Service/Repairs in Apex, NC ,
to determine your options (They formally offered repair service for this).
Weller USA : Repair Center & Parts (Apex, NC)
Toll Free: 800-476-3030
Fax: 919-387-2640
—
BAMA Mirror : Weller documentation (HOW TO — requires Reading)
https://bama.edebris.com/manuals/weller/
Proper Disassembly of Handle
https://bama.edebris.com/download/weller/handle/Weller_Handle_Disassembly.pdf
I have a Weller EC2001 ESD. When switched on, the light comes on and you can hear a slight hum to it but no heat is transmitted through to the soldering tip. Any ideas or does this unit need to be sent in?
Todd –
FIRST, check your Soldering Iron (EC-1201, hand piece) is Functional.
The plug-in heater (EC-234) could have failed. That part readily available with new BA-60 barrel nut.
Contact Weller USA in Apex, NC …
IF you desire to send in for repairs.
Weller Repair Center & Parts
Toll Free: 800-476-3030
Fax: 919-387-2640
(Postal Address):
Weller Repair Center
1000 Lufkin Road
Apex, NC 27539
==
greg
I have a WESD51 unit with about 75 hours use on it. I take care of my tools, so it wasn’t dropped or thrown into tool bag, etc. I was using it at 700 deg F (typical) when after about 20 minutes the LED’s went dark and the unit wouldn’t heat. I checked all the troubleshooting tips from owners’ manual: AC power, switch continuity, good fuse on pcb, 21.8 Ohm across power blades on power cord with switch ‘on’, 11.8 ohm across pins 2+6 on tool, 3 Ohm on pins 3+4 of tool, >1MegOhm from pins 3+2, and 3+6 (all tests performed with Fluke 87 meter). Can’t figure it out….thanks for any help….
The Weller WESD51 is a current production station by Weller.
It sounds like you have performed resistance checks on the BASE Unit.
—
In my experience (46 years with Weller),
the Handpiece Heater is the Most Common component that fails.
Since RoHS (2003), competition from Asia (Hakko, Metcal/OKI), and
cheap Asian “clones/knock-offs”, Weller integrated hand pieces (irons).
The Weller PES51 soldering iron is the handpiece for the WESD51 station.
Weller sells these replacement irons for ~$40 each either directly OR via distributors.
==
You CAN Contact Weller USA in Apex, NC …
to have their repair/service department examine (troubleshoot) the station.
Their “repair charge” for the PES51 (2016) was $25 (likely higher today).
Weller Repair Center & Parts
Toll Free: 800-476-3030
Fax: 919-387-2640
(Postal Address):
Weller Repair Center
1000 Lufkin Road
Apex, NC 27539
greg
Hello,
I am in Toronto, Canada. Where can a Pyropen repaired locally ?
Shipping to the USA is not super convenient, with duties, etc.
Thank you
Terry,
Weller manufactured different models of their Pyropen, thru the decades. SO, Start by determining the Pyropen MODEL Number you have (unless you already know).
https://www.techni-tool.com/Search?criteria=pyropen
SOME Weller Pyropen models are relabeled Master Appliance (Japan) models for Western Hemisphere.
For example, the Master UT-100Si is the US twin-brother of the current Weller Pyropen.
https://www.masterappliance.com/parts-service/order-replacement-parts/ultratorch-soldering-iron-heat-tool-replacement/
Master does Sell a Rebuild Kit (~$72 USD) for their popular model.
https://www.masterappliance.com/20261-repair-kit-1-each-80-03-80-04u-80-07u-80-14/
The current Weller WPA2N model is shown below, selling for $196.00
Weller Repair Service (Apex, NC) for their Pyropen is $75
https://www.apextoolgroup.com/WebShare/files/images/extra_images/WELLER%20REPAIR_PRICING_POLICY_SOLDERING_DESOLDERING_REWORK%20PRODUCTS.pdf
==
So major problems are:
1.) BAD Fuel (cheap butane, bargain price — that causes issues with these small igniters).
2.) Igniter failure.
==
REPAIRS in CANADA.
CHECK with Mater Appliance North American office in Racine, Wisconsin
https://www.masterappliance.com/contact-us/
They may have a Toronto Service Center or Parts Depot.
—
For DIY Repairs, GO to YouTube and Search for DIY Pyropen Repair Videos about Specific Weller Pyropen model you have.
Some are Very Good, others are NOT Educational or Useful.
==
2016 disussion at Antique Radios.
https://www.antiqueradios.com/forums/viewtopic.php?t=299798
greg
Hi Greg.
It is definitely a Weller Pyropen…its the big one…and looks exactly like the Red one pictured….but this one is blue and black.
It is a few years old 🙂 Would you like a picture ?
How do I get it repaired please in Toronto ?
Terry –
Photos won’t provide a different answer.
Neither company, Weller (Blue) or Master (Red) have a “walk-in repair service” in Toronto.
—
You MIGHT have a Toronto professional/industrial distributor that performs repairs, like Grainger (or recommends local service talent)
I do not live in Toronto, but TRANSCAT has some services (calibration, service) for some products.
—
Owners of the Master Pyropen send the broken product to their Racine, WI (USA) repair center. $61.00 (same cost as their rebuild kit).
https://www.masterappliance.com/heat-gun-repair/
==
IF you Desire Local Repair, You need to Inquire in Toronto (use local contacts, dealers, etc.),
OTHERWISE it is DIY Repairs (and ordering needed parts).
Hello I have a Weller 8200 N Soldering Gun, I need to replace the 2 Hex nuts, are these available ? how can I order them ?
Replacement Soldering Tips for the Weller 8200N Universal Soldering Gun, INCLUDE the Hex Nuts!!
You can get Used Nuts by removing from Old Worn Solder Tips used on Gun.
Older Gun models used Hex screws and bare tips, the 8200N series updated that attachment process.
—
Weller Part Number: 8125N
Weller® Replacement Tip with Hex Nuts for 8200N Soldering Gun
—
Available from many sources, Weller distributors, Internet (Amazon), and Retail Stores that sell Weller Soldering Guns (Good hardware stores, ACE hardware stores, some Home Depot/Lowe Big Box stores).
SHOP for Best price (Use Google Search, Amazon).
For example,
Toolbox Supply in Troy, NY sells that Weller part for $6.69 !!
Weller Consumer Part : 8125N
https://www.weller-tools.com/consumer/USA/us/Weller+Consumer/Soldering+Guns/Accessories+%26+Consumables/8125N
Hi Craig,
I have Mc5000 base with ec1302 20 watt iron. I just replaced the heater and the sensor in the iron and followed calibration procedures in the MC5001 manual for the base unit and the iron. I have the EPH106 tip installed on the iron. My problem is that I have a delta of 50 degrees F between the base unit set temp and sensor temp readings and the tip. When I place a thermocouple on the tip a measure temperature the base unit sensor temp is 455F and the tip is 406F. I used the resistor calibration values as stated in the manual. Have those changed as I am seeing this 50F offset? Also what offset values if any do I need to set for the EPH106 tip? Any help very much appreciated.
Marty –
I have never worked with the Weller MC5000 base unit,
so I am unaware of that controller design for handpieces (if internal calibration possible)
I don’t have a schematic or TechSheet for the MC5000.
—-
The last of the “old school” 20th century Weller managers & repair techs retired in 2020, just as COVID-19 was hitting.
Larry Maiden was the Repair Center Manager, who retired. He will be missed.
Weller Germany is handling the designs and management today,
with production in Mexico and China.
—-
** You can contact Weller USA in Apex, NC and see IF they have any information. **
Purchased a Solder Gun Kit 260/200W on 02/21/2019. Does not heat well and internals appear loose in gun case. Is it under warranty?
Weller USA Warranty
https://www.apextoolgroup.com/weller/warranty
Contact Weller
with a dated proof of purchase and
return product to:
Weller Repair Center (USA)
1000 Lufkin Road
Apex, NC 27539
Toll Free: (800) 476-3030
Fax: (919) 387-2640
==
Weller Technical Services
(Contact Information):
Toll Free: 866-498-0484
Fax: 919-387-2639
I have a WE 1010NA which works great but the last few times ive used it, is putting a really bad, chemical smell out of the base of it (not from the iron). Its to the point that if I want to use it now, I have to take it out to the garage and use it because if I use it in the house, it gives me a bad headache. I dont use it that often and I never put the temp above 625F and the standby mode is set for 2 minutes. I tried sending a email through the Weller page twice but it kept say theres an “Apex Error” and it doesnt go through. I also called the phone numbers above and I get a recording saying that Apex is having a system problem. I doubt its still under warranty and I dont know when or where it was purchased because it was a gift. I’d be willing to pay to have it fixed as long as it doesnt cost as much or more than a new one
Thanks
Joe
Joe –
My long time contacts at Weller (Larry Maiden in repair department) have retired.
Since Apex Tools (HQ in Maryland) has taken over and design group now in Germany,
focus of company has changed.
Here are the latest contacts (Phone / Web Mail) that have.
Weller: Product Specialist/CSR – Toll Free: 866-498-0484
Weller Web Mail: weller-na@weller-tools.com
NEW: Weller Website: http://www.weller-toolsus.com
==
Last Application Specialist I dealt with in 2021.
Josh Gomez
Sr. Application Specialist
Weller Professional Tools Division
1000 Lufkin Road
Apex, NC 27539
we have a Weller solder station WXR3 the solder extractor WXDV 120 24V / 120W needs rebuild. Do you rebuild these? Do you have replacement parts to sell?
Thanks
Dave,
The Weller WXR3 soldering/rework station was designed in Europe (WX-series) with parts manufacturing in Germany, China, or Mexico.
I have NO access to repair parts for this WX series design (Policy change with Apex Tool ownership, and EU designs).
All the long-time Weller employees (30-40 years experience), that I have known, retired from Weller in 2019/2020
—-
For Parts or Repairs, Contact Weller Tools – North America in APEC, NC.
—
Weller: Product Specialist/CSR – Toll Free: 866-498-0484
Weller Web Mail: weller-na@weller-tools.com
NEW Weller Website: http://www.weller-toolsus.com
==
Hello
I have a WE1010 I purchased from an individual. It was “new in the box”.
It had popped the fuse at the transformer. I temporarily
replaced it and it popped again.
Would someone be willing to troubleshoot the board?
I’m not sure if the board is the problem or the iron itself.
Thanks
Nick
Nick,
I would suggest contacting Weller America HQ in Apex, NC (phone numbers below).
The WE1010NA solder station was designed in Germany (Weller Europe) and manufactured at Weller’s Mexico facilities (built in 2002).
==
“Blowing a fuse” indicates excessive current draw (Amperes),
caused by a SHORT or Failed Component.
USA Consumers adopted a “Throw Away” (Do Not Repair) mentality,
starting in 1980s/1990s with Asian imports (no repair parts or schematics).
Weller does not sell repair components for their newest models.
SO, you have to Contact Apex, NC for Service/Repair.
https://images.homedepot-static.com/catalog/pdfImages/57/57cecd17-713a-4e94-8382-e0b134c64f05.pdf
Weller Repair Center
(Contact Information): Toll Free: 800-476-3030 Fax: 919- 387-2640
Weller Technical Services
All costs of transportation and reinstallation shall be borne by Buyers
(Contact Information): Toll Free: 866-498-0484 Fax: 919- 387-2639
Contact Weller with a dated proof of purchase and return product to:
USA
Weller Repair Center
1000 Lufkin Road
Apex, NC 27539
Toll Free: (800) 476-3030
Fax: (919) 387-2640
==
Canada
Apex Tools – Canada LP
7631 Bath Road
Mississauga, Ontario L4T 3T1
Tel: (905) 673-4400
Fax: (905) 673-4408
Thank you Greg! Believe it or not I got it going!
I again temporarily wired a fuse to the transformer.
I left the soldering iron unplugged and turned on the unit which remained on.
Then, I plugged in the iron and low and behold it is working fine! I have done multiple tests with this unit and now it seems to be functioning properly.
I certainly will keep your information.
Thank you for the quick response
Nick
We have purchased 20 or so Weller WR3M soldering station over the last 12+ years. However, I am having trouble getting in contact with someone at Weller. I have tried several numbers for the service center, and I received a message stating “no one is available to take your call”. I have sent several emails to Weller too and no one has responded either.
If I can’t get in contact with Weller Service Department to get our “out of warranty” equipment services. Then we may look somewhere else to get our soldering needs handled.
Nelson
Nelson,
CONTACT Bubba Powers, Manager of Weller R&D & Technical Services.
He has worked at Weller, Apex NC since 1981.
He has a LinkedIn profile page.
—
All of my contacts retired after ~40 years, just as COVID-19 began.
greg
In the past 4 weeks, Weller Tools posted four (4) YouTube videos promoting Bubba Powers.
https://youtu.be/t5P4FsI3FHE